A few days ago, I woke up at 4 AM under an onslaught of the shouting of large beefy men instructing a crew, using megaphones, in a movie shoot in Film City. I thought to myself "this must violate some law".
For a while, I tried to be a free rider, thinking "Someone else will complain". But it was 4 AM and clearly nobody had complained. So I thought I should call the police and complain.
- I used my (Airtel) cell phone and dialled "100". The cell phone said this was an imaginary number. I rotated the phone by 90 degrees but this also did not work.
- I tried to dial "022-100" but this gave the same error.
- Some websites said that 112 is an omnibus emergency number. I tried 112 and 022-112. Neither worked.
- I broke into cold sweat thinking that in Bombay, I actually have no means to call the police in an emergency using my cell phone.
- I hunted for other ways to reach the police. There is no rapid access mechanism using new technology: You cannot send in a complaint by email or IM. You can chat with an Amazon customer support person by IM or on email, but you can't do this with the Bombay police.
- I started hunting for a phone number for the police on the web. There were large numbers of websites. It was not clear which to use.
- If you google for "Mumbai police" and click on the first link -- http://www.mumbaipolice.org -- it takes you to a fashion store.
- I hunted more on the web and got hold of a few numbers and started trying. The first two shooed me away.
- The third one was willing to listen to me, but not in English. The only languages that he would speak were Hindi and Marathi. I happen to know some Hindi and some Marathi, but a large number of migrants to Bombay speak neither. It is not good to have government interface that does not grok the lingua franca of India.
- He heard me and said "okay". He did not say "This is illegal and we will shut it down".
- He did not give me a ticket number. He made no attempt to take my phone number or email address. Nobody contacted me in the end to tell me what was the disposition of my complaint. I had no idea what happened. The noise blared on.
And I understood why free riding did not work. Nobody had complained because there is no mechanism through which anyone can complain.
There is no public good as fundamental as the criminal justice system, and we in India are simply not trying hard enough.